They time how long it takes a box of a new product to open, to build that anticipation before you see the new product and have it in your hands, to the way that you peel the plastic off, to the look and feel of the store and what the employees are wearing. I was just so inspired and amazed at how much effort Apple puts into their customers and their experience, and learning how, even down to the littlest detail, is so thought through. I got my start working at Apple retail just out of college. Essentially, I have been in customer-support customer-experience for over eight years now. Brittany, how about you introduce yourself and lead us to how you got to your current role and some of the things you’ve done in the past?īrittany: Thank you. Sid: Brittany is a manager of customer support at Evernote, at the moment, where she’s had a great rich experience getting to this point.
Welcome, Brittany.īrittany Naylor: Hey, thank you for having me. Welcome to another episode of Support Operations Simplified. Free valet parking is available onsite.Sid: Hello, everyone. Quench your thirst with your favorite drink at a bar/lounge.įeatured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. You can also stay in and take advantage of 24-hour room service. Grab a bite to eat at the hotel's restaurant, which features a bar and a garden view. Guests can catch a ride on the complimentary shuttle, which operates within 3 mi. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Your pillowtop bed comes with down comforters and Frette Italian sheets. Treat yourself to a stay in one of the 18 individually decorated guestrooms, featuring fireplaces and flat-screen televisions. This 5-star hotel is within close proximity of Joseph Meyerhoff Symphony Hall and Emmanuel Episcopal Church. Located in Baltimore (Downtown Baltimore), The Ivy Hotel is minutes from University of Baltimore and Lyric Opera House.
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